After many years of not being a patient, I was one last year. I’d forgotten how it feels to be on the other side and be under the care of a nurse.
The nurse taking care of me had several other patients to focus on, probably five or six. She kept running from room to room and did not talk much to any of us.
I put myself in her shoes and tried to understand how hard she was trying to accomplish everything. The problem was, she hardly spoke to me, and I felt she really was not interested in my pain. She was more task-oriented and not relationship-oriented.
When it comes to giving patient-centered care, making sure the right or relevant tests are ordered for the patient is important. Nurses do all this well -but from the patient’s perspective, how the nurse makes them feel is most important. Talking to the patient and involving them in your decisions and care is the key to patient-centered care.
This made me think about my practice, particularly when I am busy. Am I more task or relationship oriented at those times? How about you?
What patients want
Nurses tend to have lots of tasks to perform than they have time for.
You may find that you are running from one point to another like a chicken with your head cut off. Sometimes you wonder if nurses need roller skates to meet all the demands the employer expects.
When the nurse is too busy, they may not be able to focus on an individual patient and give the best care. You may think, “with all the tasks I have, how can I give patient-centered care?”
Maya Angelo said; “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Tasks are important, and we need to make sure the patients get care that is centered on their medical needs. However, taking time to talk, smile, and being empathetic is more important to them.
I’d like to know how you give patient-centered care when you are busy.
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