How to Build Positive Relationships with Your Patients.

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As caregivers and nurses, your work involves working with patients every single day.

If you don’t have a positive relationship with your patients, it can be very stressful. It is never fun spending your time around people who you have a poor relationship with.

In this article, I want  to share a few tips on how to build positive relationships with your patients.

 

Communication

How you communicate with your patient is the key to having a positive relationship.

It’s important to always introduce yourself.

Sometimes we get so busy dealing with so many patients that we forget to even tell them our name and the role that we will be playing in their care.

A simple introduction like, “My name is Nancy and I will be taking an X-ray of your foot to clarify if there is a fracture.” will be appreciated by the patient.

This shows them that you respect them by informing them what you are going to do, and why you will be doing it.

There is nothing as bad as a patient feeling that nobody tells them anything or why they are doing certain tests on them.

 

Body Language

Body language says a lot about our non-verbal communication.

With the demands and expectations of taking care of more and more patients, you can easily appear to be in a hurry.

This can make the patient not trust you and feel that you do not care or have time for them.

No matter how busy you are, remember to reassure them and tell them when you leave that you will be returning soon.

Avoid appearing like you are in such a hurry.

 

Small Talk

Small talk is when you not only talk about their illnesses, but also talk about other areas of their lives.

Ask them about their family, occupation, hobbies and their favorite food.

This makes them relax and know that you are also human.

Recently, I was admitted to the emergency unit with a high fever. The medical personnel were so mechanical in what they did -that I kept wondering if they did not think that I am human.

They would pull out my hand to draw blood with no explanation. Then they would say stuff like, “Now go to room seven on the right”. I wondered what was waiting for me in room seven.

I would have appreciated a little bit of small talk and explanation.

 

Active Listening

Listening to your patients will make them know that you appreciate them.

They have a lot to share with you and it is necessary to pay attention to what they are saying.

Listen patiently and ask questions for clarification.

Demonstrate that you value their thoughts and suggestions.

 

Call Button

Give them the call button and reassure them that if they need anything from you, you will be available for them.

When patients overuse the call button it can be overwhelming.

One way of reducing the overuse of the call button is to anticipate their needs before they ask.

Let them know that you support them.

What do you do to build positive relationships with your patients?

 

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Comments

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    • Joyce says:

      Thank you for your kind words.

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